Comments Compliments Complaints

We want to hear from you

Our service

At Wiltshire College we welcome the receipt of comments, compliments and complaints. It is really important for us to know when we get things right and when there is a need for improvement.

All courses and services at Wiltshire College are reviewed regularly and your comments will help us to prepare and, when necessary, redesign or change the provision that we offer.

We promise that your comments or complaints will be investigated fully. In dealing with complaints our aim is to respond quickly and positively and to reach a fair and satisfactory outcome for all concerned. We also aim to keep you informed of our progress in dealing with complaints and the personnel involved.

We are also keen to hear what has gone well – how you enjoyed your course; the contribution from your tutor; the difference your course has made and any success you may have had following your time with us.

 

Get in contact

TELEPHONE: 01722 344 244
EMAIL: CustomerFeedback@wiltshire.ac.uk
POST: Quality Administrator (Feedback), Wiltshire College Chippenham, Wiltshire, SN15 3QD

 

I would like to tell you how you are performing by making a ...

 

 


 

About your course

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If a complaint, have you taken steps to resolve it informally? e.g. if you are a student, have you spoken to your tutor or programme mentor or if not directly to the department where your concerns lie?

 

Please give brief details of your comment, compliment or complaint:

 

If a complaint, please let us know what you would like us to do to resolve the matter:

 

 

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About yourself

We are required under Equality legislation to collect certain key information to be used solely for the purpose of monitoring. The information provided in this section will be used completely confidentially. All information will be held in accordance with the Data Protection Act and used for reporting purposes only. Your personal information will not be disclosed without your consent.























 

 

 


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