Level 2 Hospitality Team Member Apprenticeship
About this course

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafe´s, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area.

Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after. 

What will I learn?

This apprenticeship is split into three sections; industry knowledge, core hospitality and hospitality specialist. Each section contains knowledge units, skills untis and behaviour units. 

The Industry knowledge units require you to: 

  • Understand the culture and industry and why delivering a customer experience to meet and exceed customer's expectations is so important to hospitality business
  • Appreciate the importance of hospitality behaviours
  • Know the range of businesses and establishments that make up the hospitality industry and the variety of job roles and progression opportunities available

The Core Hospitality units cover: 

  • Customer modules
  • Business modules
  • People modules
  • First line supervision / team leading modules

The Hospitality Specialist units cover: 

  • Food and beverage service
  • Alcholic beverage service
  • Barista
  • Food production
  • Concierge and guest services
  • House keeping
  • Reception
  • Reservations
  • Conference and events operations 

Hospitality team members must select from unit from the above specialist functions. 

Entry requirements

Minimum GCSE grade D (or equivalent) in English and Maths. 

All applicants will be required to pass intial assessments in Maths, English and ICT. An Entry Level 3 must be achieved for acceptance onto the apprenticeship programme. 

Study, assessment and qualifications

The duration of this apprenticeship is 12 months and it will be completed solely in the workplace. 

Additional costs and information
What could I do next?

On successful completion of the Hospitality Team Member apprenticeship, you can progress into a hospitality supervisory or team leading role. 

Apprenticeships and Adult Education Funded Courses
The College’s Adult funded courses and apprenticeships prior to 1st May 2017 and apprenticeships with non-levy paying employers post 1st May 2017, are funded by the Education and Skills Funding Agency and part financed by the European Union through the European Social Fund (ESF). ESF supports activities to extend employment opportunities and develop a skilled workforce.