Level 5 Operations / Departmental Manager Apprenticeship
About this course

An Operations / Departmental Manager is generally someone who will be managing large teams and / or projects and has responsibility for planning, delivering and achieving departmental goals and objectives.

They may be a Senior Manager, a Head of Department or a small business owner who are responsible for the operational and / or policy delivery of the organisation’s strategy.

This course is applicable to professional managers from all sectors - the private, public or third sector and all sizes of organisation.

This apprenticeship has been designed to provide access to development opportunities for individuals who are looking to develop their management skills further.

The typical duration for this apprenticeship is 2 years although the exact duration will be dependent on the previous experience of the individual.

What will I learn?

On programme assessment of knowledge, skills and behaviour outcomes on route to the final synoptic End Point Assessment takes place. This could comprise of:

  • Completion and achievement of a relevant Level 5 Diploma in Management or equivalent management qualification.
  • Where a qualification is not used, there should be provision of underpinning knowledge with regular assessments to an equivalent standard, quality and scope that can be evidenced.
  • Work Based Project
  • Development of a portfolio of evidence
  • Regular Performance Reviews: Regular performance reviews between apprentice and line manager
  • Feedback from line manager, direct reports, peers and customers / stakeholders (including 180/360 degree feedback or equivalent)
Entry requirements

The entry requirements for this apprenticeship will be decided by each employer but may typically be five GCSEs at grade C or higher.  

Wiltshire College offers applicants continuous enrolment dates throughout the year for this apprenticeship. 

Study, assessment and qualifications

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the End Point Assessment.

The assessment approach will ensure that apprentices meet the skills, knowledge and behaviour outcomes as defined in the apprenticeship standard whichever independent assessment organisation is delivering the End Point Assessment.

Additional costs and information

This apprenticeship standard has been allocated a maximum funding cap of £9,000 that is the anticipated full cost for delivering this standard and the End Point Assessment.

What could I do next?

On completion of this apprenticeship, apprentices can register as full members with the Chartered Management Institute and / or the Institute of Leadership and Management and those with 3 years of management experience can apply for Chartered Manager status through the CMI. 


Apprenticeships and Adult Education Funded Courses
The College’s Adult funded courses and apprenticeships prior to 1st May 2017 and apprenticeships with non-levy paying employers post 1st May 2017, are funded by the Education and Skills Funding Agency and part financed by the European Union through the European Social Fund (ESF). ESF supports activities to extend employment opportunities and develop a skilled workforce.