This qualification aims to provide opportunities for you to demonstrate your understanding of customer service as a competitive tool and to be proactive in finding solutions both internally and externally to your organisation.
You are likely to have significant responsibility for the delivery of both internal and external customer service within your team or organisation. You will demonstrate your ability to analyse and respond to customers on a strategic level, suggesting improvements and leading to their implementation, using software solutions as appropriate.
In order to gain an NVQ Diploma at Level 3 you will have to prove that you can perform competencies to a nationally recognised standard.
At Level 3 you need to gain evidence for the following two mandatory unit titles which are:
You will also need to achieve a variety of optional units that best match your current job role. Your assessor will provide further information on these options. This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit your work situation.
You will be required to spend time at home or your workplace compiling your portfolio of evidence.
You can join the course at any time throughout the year and there is no final examination for successful completion.
An assessor will be available at the start of the programme of study to help you select your optional units and provide guidance on the most appropriate evidence for your portfolio.
The NVQ in Customer Service can be achieved by following one of the routes detailed below:
You will need to supply paper, pens and a file. Course and unit accreditation registration is included in your course fee.