At Wiltshire College we welcome the receipt of comments, compliments and complaints. It is really important for
us to know when we get things right and when there is a need for improvement.
All courses and services at Wiltshire College are reviewed regularly and your comments will help us to
prepare and, when necessary, redesign or change the provision that we offer.
We promise that your comments or complaints will be investigated fully. In dealing with complaints our aim is
to respond quickly and positively and to reach a fair and satisfactory outcome for all concerned. We also aim
to keep you informed of our progress in dealing with complaints and the personnel involved.
We are also keen to hear what has gone well – how you enjoyed your course; the contribution from your tutor; the
difference your course has made and any success you may have had following your time with us.
TELEPHONE: 01722 344 244
POST: Quality Administrator (Feedback), Wiltshire College Chippenham, Wiltshire, SN15 3QD
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If a complaint, have you taken steps to resolve it informally? e.g. if you are a student, have you spoken
to your tutor or programme mentor or if not directly to the department where your concerns lie?
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We are required under Equality legislation to collect certain key information to be used solely for the purpose of
monitoring. The information provided in this section will be used completely confidentially. All information will
be held in accordance with the Data Protection Act and used for reporting purposes only. Your personal information
will not be disclosed without your consent.
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